Your privacy is important to us and we want to be open and transparent with the way we process your personal data. We at Wine&more are committed to protecting the privacy and security of our customers and site visitors. We have a policy setting out the purpose for which your personal data will be collected, how it will be processed and how it will be protected. It also tells you how to contact us in case you have questions about your personal data. By using our services offered on or through Wine&more website, you agree to the provisions contained herein. In case you find anything non-agreeable in this policy, immediately cease the usage of any and every feature of Wine&more website.
EU data protection and GDPR
We take data security very seriously and handle data and personal information in compliance with EU laws and regulations, including the General Data Protection Regulation (GDPR).
Protecting the privacy of children
Wine&more website does not sell products to children and minors. If you are a minor, our website is not intended for you. If you are a minor reading this Policy, immediately log off from Wine&more website! We do not collect any information from minors. If you suspect that we are in possession of any information about a minor, please contact us for its removal from our records.
How we collect information about you
We collect certain personal information through online purchases (when you place an order), when you register for a Wine&more account, via direct marketing (when you subscribes to our newsletter), via communication through our Customer Care (email, phone, chat, SMS, SM etc.). Also, in collaboration with our partners or a third party sponsor, we may organise a promotion, quiz or a sweepstake on our website, where users may be asked to provide some personal information in order to participate in the promotion, quiz or sweepstake. If a third party sponsor is involved, the personal information gathered may be shared or transferred to this third party sponsor. Each time the users will be informed before participation in the promotion, quiz or sweepstake about the policy statement.
What types of data we collect
We collect certain personal information such as: (a) identity and contact information (email address, first name, last name, postal address, phone number, date of birth etc.), (b) financial and transaction information (credit card data, details about payments provided by third party payment processors), (c) profile information (first name, last name, email address, password, gender, time zone, date of birth, postal address, region, country, purchase date, order date, product purchased, order ID, user ID, subscription date etc.), (d) some other non-personal information may be collected during visits to our website such as: IP address, your login data, information about your devices, browser information, time zone, language etc. This information is collected by the use of cookies and similar technologies.
Why we use your personal information
We use certain personal information for: processing and delivering your orders, taking payments, making refunds, handling returns, sending you service messages by email, SMS (or via other communication channels), providing customer care service and support, providing you with information about our products and services, sending updates, newsletter(s) or any information regarding our products or services, improving our website etc. Only with your explicit consent we may use your email address for promotional purposes. By managing your account you can always opt out of mailing list, meaning that once you opted out, we will not send you marketing mails. However, even if you have opted out of our mailing list, we reserve the right to send important non-promotional communication via email. Please note that we do not sell, rent out, or in any other manner commercially exploit your personal information collected by our servers.
How long we keep your personal data
We may keep your information collected by our servers for as long as our legal and administrative obligations require and for as long as you have your account. Furthermore, we will retain and use such information as necessary in order to comply with our legal obligations, resolve disputes, and enforce our agreements. However, we may keep some of your information (if required so by law) even after your account has been closed and we no longer need to provide any services to you. Please note that data used for direct marketing will be saved until the user unsubscribes or becomes inactive for more than a year.
Sharing your information with third parties
We at Wine&more want to earn and maintain your trust and we believe it is absolutely essential to protect your privacy and personal data. Therefore, we do not and will not sell any of your personal data to any third party including your name, address, email address or credit card information (unless we have your permission or are required by law to do so). Wine&more website may contain third party links. However, once you have used these links to leave our site, all the dealings with such third parties are subject to the privacy policy and other terms and conditions set by that site. Please note that we do not have any control over that other website and for any claim that arises out of the users’ transactions with the third party accessible through our website, we will not be liable.
Nevertheless, we share your data with the following categories of companies as an essential part of being able to provide our services to you such as: (a) affiliated companies and processors based on the fulfilment of the purchase agreement or to perform internal processes and procedures, (b) companies issuing credit cards, providers of payment services to process payments and banks, on the basis of your order, to fulfil a purchase agreement, (c) carriers to deliver your order or services, (d) other service providers and third parties involved in data processing, (e) third parties, such as law enforcement agencies, other governmental agencies, and related parties, if we are required by law to do so, (f) third parties carrying out surveys among customers.
We want to point out that we use CartFox to dispatch electronic messages (SMS, instant messaging applications, emails) to individuals and jointly manage the personal data with the CartFox provider. The personal data processed includes the (a) email address, (b) phone number, (c) information about the website or application from which the email address and/or phone number was submitted, (d) messaging information, (e) date and time of sending, (f) content of sent message, (g) undelivered message information, (h) and completed action details. The legal basis for processing personal data when using CartFox service is individual consent for recipients who have agreed to receive messages or the legitimate interest of the controller for recipients who have not given consent. The purpose of processing personal data within CartFox is to encourage recipients to purchase products or services on the controller’s website or application or to evaluate their willingness to enter into a contract. Personal data is not disclosed to third parties except for the joint controller and CartFox’s service providers. The controller can only access anonymous aggregated data through reports within CartFox. Personal data is not transferred to third countries or international organizations outside of the EU. Information on the retention period, protection, and rights of individuals regarding their personal data is available in CartFox’s Privacy and Personal Data Protection Policy.
Your rights
In accordance with the law, you always have the right to review or withdraw the personal information we keep about you. You can contact us if you: (a) believe that we have incorrect personal information about you, (b) want to access the personal information we hold about you, (c) want to get a copy of your data, (d) want us to delete your personal data, (e) want to object to the processing of your personal data that based on legitimate interest, (f) want to object to direct marketing.
All in all, as our customer or site visitor, you are entitled to complete information regarding the collection and processing of your personal data. If you would like to exercise your rights, require assistance or just have any questions, please do not hesitate to contact us. Please see all the contact details in the ‘How to contact us’ section below.
Updates to our Privacy Policy
Our Privacy Policy may be updated, however the latest version of the Privacy Policy will always be available on our website.
About Cookies
Cookies are small data files (information) that are stored on a user’s personal computer while a user is browsing a website and they are sent from a website that user is visiting. Cookies help you to navigate our website efficiently, because they allow a website to recognize a user’s device and make the website experience better. In the future, if the user visits the same website again, the website can retrieve the data stored in the cookie to recognize the user’s previous activity, which helps to differentiate the user from other visitors using the site. Our website use cookies to enhance your navigation experience and perform specific tasks, such as analysing site traffic and provide customized content aligned with your preferences and interests. Please note that you need to have cookies enabled to order products on our website, save your order in the cart or save your account information. In case you disable cookies, our website will not work. In case that the cookies are strictly necessary for the operation of this site, we can store cookies on your device, but for all other types of cookies, we need your permission.
Types of Cookies
Our website uses different types of cookies: (a) necessary cookies that help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. Our website cannot function properly without these cookies, (b) preference cookies enable a website to remember information that changes the way the website behaves of looks, like you preferred language or the region that you are in, (c) statistics cookies help us to understand how our visitors interact with websites by collecting and reporting information anonymously, (d) advertising cookies help us to track visitors across websites and measure the effect of our advertising efforts and in this case, ads that are relevant and engaging for the individual user are being displayed and thereby more valuable for publishers and third party advertisers.
How to contact us
Brza Distribucija d.o.o. (Wineandmore.com)
Oreškovićeva 8/1
10 000 Zagreb, Republic of Croatia
Phone: +385 99 592 7371
Email: office(at)wineandmore.com